REFUND POLICY

Moon Shard Media Refund Policy

Last Updated: Nov. 28, 2023

At Moon Shard Media, we strive to provide high-quality services and products. This Refund Policy outlines the conditions under which refunds may be issued for our offerings. By using our services, you agree to the terms outlined in this policy.

1. Digital Products and Services

Refunds for digital products (e.g., ebooks, digital publications, online courses) and services are generally not provided unless:

  • The product or service is defective or not as described.
  • Technical issues prevent access to the purchased content or service.

If you encounter any issues, please contact our customer support at [Contact Email] within [number of days, e.g., 7 days] of the purchase date, providing details about the problem. We will assess each case individually and, if applicable, process a refund.

2. Physical Products

For physical products (e.g., printed publications, merchandise), refunds may be considered under the following circumstances:

  • The product is damaged or defective upon delivery.
  • The wrong product is shipped.

To request a refund for a physical product, please contact our customer support at info@moonshardmedia.com within  3 days of receiving the product. Include details and, if possible, provide photos of the damaged or incorrect item. We will assess each case individually and, if applicable, guide you through the return and refund process.

3. Subscription Services

Refund policies for subscription services (e.g., premium memberships, subscription publications) may vary. Please refer to the specific terms associated with each subscription offering. In some cases, refunds may be considered if you cancel your subscription within a specified period.

4. Processing Time for Refunds

Refunds, when approved, will be processed within a reasonable timeframe. The exact processing time may depend on the payment method used and other external factors.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at info@moonshardmedia.com. Our customer support team is here to assist you.

6. Changes to Refund Policy

Moon Shard Media reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Refund Policy.

Thank you for choosing Moon Shard Media.